Refund & Return Policy

Thank You for Choosing Our Shop!

We value your satisfaction and strive to provide the best possible experience. Please take a moment to review our Refund & Return Policy to ensure a smooth shopping experience.

✅ Satisfaction Guarantee

We stand by the quality of our products! If your item arrives defective or damaged, we’ll make it right with a free replacement or refund.

Ordered the Wrong Size or Color? We’ve Got You Covered!

We want you to love your purchase, and we understand that mistakes can happen! If you’ve accidentally ordered the wrong size or color, please contact us within a few hours of placing your order. We’ll do our best to adjust your order before processing begins.

While we can’t modify orders once they enter production, reaching out early gives us the best chance to help. We’re always happy to assist and ensure you get exactly what you want!

Made-to-Order Products

Every item in our shop is made to order, specially crafted just for you. Because of this, we cannot accept returns or exchanges for incorrect size, color, or design choices, or for change-of-mind purchases.

However, we understand that unique situations arise. If you believe your case requires special consideration, please reach out to us—we’re happy to review requests on a case-by-case basis.

We appreciate your understanding and encourage you to double-check your order details before completing your purchase.

Damages & Issues

We kindly ask that you inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue.

To process your claim efficiently, we require photo proof of the defect or damage. This helps us assess the issue and provide the best possible solution.

⚠️ Please note: We cannot process claims submitted more than 14 days after delivery, so be sure to reach out promptly.

Refunds

For orders that qualify for a refund, we will notify you once your request has been reviewed. Approved refunds will be processed within 10 business days and returned to your original payment method.

Please allow additional time for your bank or credit card provider to post the refund. If you haven’t received your refund after 15 business days, contact us at support@feelinbetter.com for further assistance.

Need Help? We’re Here for You!

If you have any concerns about your order, feel free to reach out to us at support@feelinbetter.com with your order details and any necessary photos. We’re always happy to assist and will do our best to resolve any issues as quickly as possible!

We appreciate your understanding and support—thank you for being a valued customer!